Information Centre

  • Brochures
  • Installation
  • Care & Maintenance
  • FAQs
  • Warranty
  • Standards and Regulations

Doors

Commercial - 100mm
Essential - 100mm
Signature - 100mm
Signature Thermal Break
Commercial - 100mm, 150mm
Essential - 80mm, 140mm
Signature - 100mm, 166mm
Signature Thermal Break - 100mm, 155mm

Windows

Essential - 52mm
Signature - 100mm
Signature Thermal Break

Wardrobe Doors & Mirrors

Showerscreens

  • Window and Door Glass
  • Showerscreen Glass, Mirror and Splashbacks
  • Powder Coated Aluminium Finishes
  • Window and Door Rollers
  • Window, Door and Wardrobe Door Tracks
  • Window and Door Hardware
  • Frameless Showerscreen Hardware
  • Insect and Safety Screens
  • Stainless View™ and Ali-View™ Screens

Window and Door Glass

  • All glass surfaces should be kept clean by prompt removal of all dirt.
  • Use clean water and soft clean rags as buttons or grit can scratch the glass.
  • In some instances, a small amount of mild detergent may be of some benefit. However, DO NOT use any form of abrasive cleaner or household cleaners.
  • When using detergent make sure that the surfaces are rinsed well after cleaning to remove any detergent residue.

Refer to our Solar Comfort Cleaning Recommendations for special instructions on maintenance of Low-E coated glass products.

Showerscreen Glass, Mirror and Splashbacks

  • Cleaning of showerscreen glass should be performed at least weekly to remove soap stains, which left unclean can etch the showerscreen glass, marking it permanently.
  • Glass can be cleaned with a soft clean rag without buttons or grit. Use a few drops of diluted methylated spirits or alternatively a recommended spray on glass cleaner solution, following the manufacturers’ instructions. Excess cleaning solvents should be removed with a squeegee and clean water immediately. Never use abrasive cleaners on glass as this could result in scratching the surface of the glass.
  • Check that there is adequate clearance between all glass edges and that buffers and stops are intact.

Powder Coated Aluminium Finishes

  • In a rural atmosphere, cleaning may not be needed more frequently than every 6 months.
  • In industrial and marine environments, more frequent cleaning (e.g. monthly, every 3 months is necessary)
  • It is important that non-abrasive mild detergent solution is used for cleaning.
  • Add the non-abrasive mild detergent solution to a bucket of warm water.
  • Wet a clean soft, non-abrasive damp cloth then wipe the aluminium.
  • Make sure that the surfaces are thoroughly rinsed after cleaning to remove all residues.

Window and Door Rollers

  • Remove the sliding panel of the product from the inside of the house. With the window or door partly open, lift the sliding panel up into the head while tilting the bottom of the panel towards you, out over the sill. Slide the panel downwards to remove it from the frame.
  • Use a vacuum cleaner with a narrow nozzle to clean the track thoroughly.
  • Use a soft rag and water mixed with mild detergent to wipe the track and rollers.
  • It is important that rollers are cleaned 3-4 times a year.

Window, Door and Wardrobe Door Tracks

  • Excess dirt or grit should be removed from window, door and wardrobe tracks, either by vacuuming or brushing out.
  • Windows and doors are designed to allow water into the sill channel, which is then drained through drain holes. The drain holes must be cleared of any obstruction.

Window and Door Hardware

  • General periodic maintenance is required on all hardware supplied such as locks, hinges, catches, closers and the like.
  • The external finish of hardware must be kept clean by removing any harmful residue (especially salt spray) from the surface using a non-abrasive cleaning agent.
  • Internal mechanisms of locks, catches, etc should be kept in good working order by applying a light spray of lubricant (WD40, RP7 or similar).
  • Care should be taken during maintenance of internal mechanisms that any finished surface (e.g. paint etc) is well protected to avoid damage.
Type of Environment Definition of Environment Maintenance Intervals
Mild Being rural, away from the coast and remote industry and urban activity 6 months
Moderate Being mainly urban, inland and away from heavy industrial activity 3 months
Tropical / Severe Being coastal/marine, subject to salt deposition and within 15km of the eastern coast or 10km of the western coast of Australia 2-4 weeks

Frameless Showerscreen Hardware

  • The surface of these fittings should always be cleaned with a small amount of detergent in water, followed by a clean water rinse and wiped only with a clean 100% cotton terry cloth towel.
  • Never use abrasive cleaners, as scratching will result. Also never use paper towels, paper based wipes, cellulose, plastic sponges or fake chemois cloths, as they are highly abrasive.
  • Hinges and fixings are to be checked at least every 6 months to ensure screws have not become loose, and that the hinges operate smoothly.
  • Apply a few drops of sewing machine oil to the pivot pin on metal hinges every 6 months.
Type of Environment   Definition of Environment Maintenance Intervals
Mild Being rural, away from the coast and remote industry and urban activity 6 months
Moderate Being mainly urban, inland and away from heavy industrial activity 3 months
Tropical / Severe Being coastal/marine, subject to salt deposition and within 15km of the eastern coast or 10km of the western coast of Australia 2-4 weeks

Insect and Safety Screens

  • Clean screens 3-4 times a year.
  • Add a small amount of mild detergent to a bucket of warm water.
  • Remove the screen from the window. DO NOT attempt to remove screens from the outside or remove them with the sliding panel still in the window.
  • Hose the screen down thoroughly. Dip a soft nylon brush into the bucket of water and gently brush the screen.
  • Hose down well.
  • Allow the screen to dry before replacing in the window

Stainless View™ and Ali-View™ Screens

  • Stainless View™ and Ali-View™ screens should be cleaned at frequent intervals as indicated in the table below.
  • It is important that non-abrasive mild detergent solution combined with warm water and a clean, soft, non-abrasive cloth, are used for cleaning.
  • Hand cleaning is recommended except for multi-storey buildings and large commercial projects where carefully controlled methods to loosen deposits of dirt and grime are required.
  • It is essential to finish off the cleaning by thoroughly rinsing all surfaces to remove all residues.
  • Fibre brushes may be used to loosen dirt and grime, but abrasive papers such as sand papers or emery paper MUST NOT be used.
Type of Environment Definition of Environment Maintenance Intervals
Mild Being rural, away from the coast and remote industry and urban activity 6 months
Moderate Being mainly urban, inland and away from heavy industrial activity 3 months
Tropical / Severe Being coastal/marine, subject to salt deposition and within 15km of the eastern coast or 10km of the western coast of Australia 2-4 weeks

Do you only supply Windows & Doors?

No, we supply Insect, Security and Safety screens to suit our products. Along with Showerscreens, Wardrobes, Mirrors, Splashbacks, Painted and Image Glass.

Can you arrange installation?

Yes, we have highly experienced team of Tradesman to install our products if required.

Can I get a product to fit exactly into my existing openings?

Yes, although we do have Standard Sizes for most of our products we often manufacture to order for any size required.

Where do you deliver?

We deliver anywhere.

Do you do Service work?

Yes, we have a qualified Serviceman for any service work required on our products.

Can someone visit me onsite?

Absolutely. We have an experienced Sales Representative who can meet you to discuss your needs and ofer advice if required.

Where are Suncoast Windows products manufactured?

Our products are locally manufactured right here on the Sunshine Coast. They are produced by local people who have many years experience in the industry.

What colours are available?

Our standard range of colours include: Pearl White, Custom Black, Ultra Silver, Anodic Bronze, Primrose, Stone Beige and Federation Cream. A wide range of additional powdercoat colours are also available if required. Along with Clear Anodized.

What glass options do you have?

The most common glass options are Clear, Solar Block Light Grey, Solar Block Dark Grey and Obscure. There are many others available if required including a variety of High Performance glass, tints, thicknesses, double glazing, textures and painted options.

What are the differences between frame sizes and stud sizes?

Aluminium frame sizes refer to the overall size of the window and door frames. Stud sizes refer to the overall size of the window and door frames with the addition of the timber reveals use for installation. Please note that all sizes shown on a Suncoast Window’s quote are frame sizes. If you are uncertain of your products stud sizes please speak to a Suncoast Window’s representative.

Do your windows and doors accommodate double glazing?

Yes. Please contact Suncoast Windows to discuss your requirements further.

Are Suncoast Windows products manufactured to Australian Standards?

All Suncoast Windows products are manufactured to comply with all requirements under The Building Code of Australia (BCA).

Are Suncoast Windows’s products covered by a warranty?

Yes. Please refer to the Suncoast Windows Warranty information for more information on the terms and conditions.

Where can I view your products?

Suncoast Windows has a Showroom and Factory located at our premises: 10 Industrial Ave, Caloundra.

Warranty Terms and Conditions

Suncoast Windows conform to an Industry Code of Conduct designed to protect consumers.

Subject to the conditions and limitations below Suncoast Windows guarantees its products against defects arising from faulty workmanship or materials for six years from the date of delivery or installation.

For the purpose of this warranty “the product” can mean a window, door, insect screen, safety screen, Stainless View™ screen, Ali-View™ screen, shower screen, mirror, wardrobe door or splashback product ordinarily manufactured and sold by Suncoast Windows.

Conditions and Limitations
  1. The product is installed in accordance with the relevant Australian Standards and building practice. Unless otherwise specifically confirmed in writing, Suncoast Windows accepts no responsibility for waterproofing and/or re-sealing of penetrations and such remains the responsibility of others.
  2. The product has been maintained according to Suncoast Windows maintenance recommendations and has not been subject to misuse, physical abuse, or neglect.
  3. In respect of window and door products, this guarantee is void if Suncoast Windows insect screens, safety screens, Stainless View™ screens and Ali-View™ screens have not been manufactured and fitted by Suncoast Windows installers or personnel nominated by Suncoast Windows.
  4. Manufacturing standards and tolerances are not deemed defects, nor are industry variations in the colour of aluminium componentry.
  5. Suncoast Windows accept no responsibility for glass breakage (except for faulty workmanship or materials). Wire reinforced glass, toughened glass, float glass, laminated glass, mirror glass and framed mirror glass is guaranteed against defects and degradation for one (1) year.
  6. Moving parts, where applicable, which wear out as part of normal use are guaranteed for one (1) year.
  7. This guarantee is limited to the repair or replacement of the faulty product at the company’s discretion but does not extend to the installation or refurnishing of a replacement product or any other consequential or indirect damage incurred as a result of the defect. Only repairs carried out by Suncoast Windows personnel or authorised Suncoast Windows agents are covered by this guarantee.
  8. This guarantee is in addition to all other rights and remedies in respect of this product to which you are entitled under the Competition and Consumer Act 2010 .
Warranty Claims

Claims under this guarantee must be made within one month of the defect arising in the product. Other than as provided by law Suncoast Windows will repair or replace the product to the extent that it is functionally equivalent to the original product supplied.

Copies of documentation showing the purchase date of the product should be included with your written claim and forwarded to Suncoast Windows via post or email. All warranty claims will initially require a deposit to be paid. After inspection by Suncoast Windows personnel or authorised agents, the customer will be advised if the claim is covered under the warranty. If the claim is under warranty the deposit will be refunded and the product will be repaired or replaced by Suncoast Windows. Otherwise, upon the customer’s request, Suncoast Windows will provide a quote to rectify the problem.

Standards and Regulations

Every Suncoast Windows’s product is required to meet regulatory requirements under The Building Code of Australia (BCA).

The goal of the BCA is to enable the achievement of nationally consistent, minimum necessary standards. The list below shows the key Australian Standards (AS) and technical provisions in the BCA relating to Suncoast Windows’s products.

AS2047

This Standard specifies requirements, materials, construction, installation and glazing for windows and doors.

AS1288

AS1288 refers to the procedures for the selection of glass in windows, doors, showerscreens, wardrobe doors and mirrors relating to human impact.

AS4055 & AS1170

These Standards specify site wind speed classes for determining wind loads for buildings and houses. The wind speed classes are for use in the design and construction of housing, and for manufacturing of residential building products.

AS3959

AS3959 covers all construction and retrofitting requirements for buildings in a bushfire prone area based on the bushfire attack level of the building. It includes the calculation of the bushfire attack level.

AS1428

The access and mobility standard stipulates the design requirements for buildings encompassing the specific needs of people with disabilities.

Energy Efficiency

The BCA has technical provisions that related to energy efficiency for all classes of buildings which have a significant impact on the selection of windows and doors.

Sound Insulation

The general objective of these requirements is to protect occupants from illness or loss of amenity as a result of undue sound being transmitted between attached units or to a unit from other parts of the building.

External noise sources such as road traffic, industry or aircraft and internal noise sources such as air conditioning or ventilation systems are not included in the BCA.

Slips, Trips and Fall

The BCA has specific requirement s to minimise the risk of young children falling from windows.

AS5039

This Standard specifies requirements for the performance of all types of security screens used primarily in residential situations including hinged, sliding, removable and fixed. The Standard is mainly concern with resistance to forced entry.

With Suncoast Windows’s, you can be assured that you are dealing with a reputable and industry compliant manufacturer and supplier of aluminium joinery systems. We are committed to product compliance and the highest quality in the design, manufacturing and supply of all our products.

For full information on building regulations, please contact the BCA.